With RSUPPORT RemoteCall + mobile pack, mobile Android devices can be supported in a faster
and smarter way. This is only possible with Asia’s No.1 remote support product: RemoteCall .
Agents can now support customer’s mobile devices as if they were holding it.
[Features]
1. Auto-switch between 3G & Wi-Fi Depending on the optimum connection method, RemoteCall can switch networks automatically
without dropping the session.
2. Connect using phone numbers Connect with the agent using the device’s phone number (no PIN code) and by tapping on the support icon.
3. Optimized screen sharing Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.
While, minimizing network traffic by using most efficient compressing algorithm.
4. Optimized mobile support environment It requires about 2-30% of CPU usage (ref. 1GHz) and uses approx. 300Kbytes of memory during
the support session. All while minimizing bandwidth by lowering the amount of data
transferred.
[Installation & Usage]
- Connect using 6 digits connection code. 1. Download the app from the Market, install and tap it to launch. 2. Install and execute RemoteCall App. 3. Enter the 6 digits connection code given by the representative. 4. Accept the mobile control request (optional). 5. Connect and receive support. 6. End the app and the connection to finish the support.
- Connect using mobile device's phone number. 1. Download the app from the Market, install and tap it to launch. 2. Install and execute RemoteCall App. 3. Provide mobile device's phone number to the representative. 4. Tap on "Request Remote Control". 5. Accept the mobile control request (optional). 6. Connect and receive support. 7. End the app and the connection to finish the support.
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